AIMx Podiatry, LLC

At AIMx Podiatry, we are committed to providing the highest quality products while maintaining strict handling, storage, and quality assurance standards.

Due to the nature of our products, all sales are final. We do not accept returns or provide refunds for products that have been purchased and shipped.

Damaged or Compromised Shipments

The only exception to this policy is if a product arrives damaged or is believed to have been compromised during transit.

If you believe your shipment was damaged or compromised upon delivery, please notify AIMx Podiatry within 24 hours of receipt. To assist with our review, we may request photographs of the product, packaging, shipping materials, and any applicable temperature indicators.

Upon review, if AIMx Podiatry determines that the product was damaged or compromised prior to delivery or during transit, we may, at our sole discretion, provide a replacement product or issue a refund.

Temperature-Sensitive Products

Many AIMx products require strict temperature-controlled shipping and storage. Because product integrity can no longer be verified once a shipment has been delivered and accepted, temperature-sensitive products cannot be returned once received.

Shipping Delays

All temperature-sensitive products are shipped via Priority Overnight service and are typically delivered between 8:30 AM and 10:30 AM on the scheduled delivery date.

Please confirm that your requested delivery date works for your office and that someone will be available to receive the shipment. Once an order has shipped, changes to the delivery date or shipping address may not be possible.

AIMx is not responsible for shipping delays caused by weather, carrier issues, natural disasters, or other circumstances beyond our control. However, all eligible shipments are insured. If a shipment is delayed beyond the approved shipping window and the product is determined to be compromised as a result of the delay, AIMx will replace the product at no additional cost.

It is the customer's responsibility to ensure that someone is available to receive the shipment on the scheduled delivery date. AIMx cannot replace products that become compromised because an office is closed, no one is available to accept the package, or delivery is missed due to customer availability.

If a delivery attempt is missed, AIMx will make every reasonable effort to assist with carrier redelivery or pickup. If those efforts are unsuccessful and the product is compromised because the shipment was not accepted, replacement of the product will be the responsibility of the customer.

Incorrect Orders

If you receive an incorrect product due to an error on the part of AIMx, please notify us within 24 hours of delivery so we can promptly investigate and resolve the issue.

Orders Placed in Error

Due to the handling and storage requirements of our products, we cannot accept returns or provide refunds for products that have been properly delivered, incorrectly stored after delivery, or ordered in error.

Questions

If you have any questions regarding your order or this Refund Policy, please contact the AIMx Podiatry team. We're always happy to help.